Billing
Frequently Asked Questions
General
How can I terminate billing of an EFR?
Here is how to cancel your EFR contract:
Notice period
Cancel at least 2 months before the end of the year.
Deactivation
Independently in the efsta portal or with the support of the cash register manufacturer so that no further billing takes place.
Notification
Create a ticket or directly contact efsta by telephone.
Confirmation and billing
You will receive a confirmation of termination and a final invoice if applicable.
The last transaction date after deactivation is considered your termination date. If you deactivate your EFR without informing efsta in advance, your last annual invoice will automatically be considered the final invoice.
How can I terminate billing of a TSE?
After correct deactivation in the efsta portal (as described in this article ) and notifying efsta of the termination, a final invoice is automatically issued until the end of the term.
The term varies depending on the manufacturer:
Deutsche Fiskal Cloud
- Billed per allocation
- Minimum term of three years from the start month of the allocation
- Automatic extension by one calendar year
- Termination with two months' notice to the end of a calendar year
Swissbit Cloud
- Billed per allocation
- Minimum term of one year from the start month of the allocation
- Automatic extension by one calendar year
- Termination with two months' notice to the end of a calendar year
fiskaly Sign per Cash Register
- Billed per assignment
- Automatic renewal for one calendar year
- Termination with two months' notice to the end of a calendar year
fiskaly Sign per Location
- Calculation per TSE
- Automatic renewal for one calendar year
- Termination with two months' notice to the end of a calendar year
Prime-Sign
- Charge per certificate
- Minimum term 1 year
- Automatic renewal for one year
- Written termination possible one month before expiry
Please note that the billing of fiscal units for the types “Cloud TSEs” (Swissbit Cloud, Deutsche Fiskal, fiskaly) is always based on the assignments, not on the fiscal unit itself! Each allocation has its own minimum term according to the start date of the allocation. Furthermore, billing is carried out independently of the respective usage. Fiscal units that are not actively used and/or their allocation are also subject to the respective minimum term of the manufacturer!
How can I switch a TSE?
It may be necessary to switch an individual fiscal unit for various reasons. This can be done manually or by means of an automatic change, which also prevents double billing. This is possible for all fiscal units which have been ordered directly via efsta.
In the course of the automatic change, the following things are carried out in the background:
- Based on the original order of the old fiscal unit (to be exchanged), a new order is placed and processed in our system as usual
- The newly ordered fiscal unit is automatically set as follow-up to the old one
- The new access data/information is automatically sent to all registers still actively assigned to the old fiscal unit
- The new fiscal unit is put into operation on the affected registers and replaces the old one
- As soon as all affected registers use the follow-up, the old fiscal unit is completely deactivated
With Deutsche Fiskal and Swissbit Cloud, assignment of the cash registers to the fiscal unit is already being adjusted in the background in the external system - until the final changeover, there may therefore be restrictions on the use of the old fiscal unit. This is due to process-related reasons with both manufacturers and serves to avoid a new activation fee.
How does the annual standard billing work in Austria? 
Please find more details about this issue in the country specific section for Austria!
