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LT Appendix

Troubleshooting

Strongpoint Error Codes

CodeErrorCodeDescription
1ERR_NoClientDisplayNo customer display
2ERR_NO_REC_PAPERPrinter out of receipt paper
3ERR_NO_JRN_PAPEROut of journal paper
4LOW_REC_PAPERLow receipt paper
5ERR_LOW_JRN_PAPERLow Journal paper
7ERR_PRINTER_NOT_READYPrinter not ready
8ERR_ROM_NOT_FISCALIZEDSecurity module is not fiscalized
9ERR_NO_TAX_IDNo TAX Payers ID
10ERR_NO_VATNo VAT values
11ERR_BAD_ROMROM is damaged
12ERR_ROM_FULLSecurity module ROM is full
13ERR_RAM_ERRORRAM error
14ERR_DISPLAY_NOT_ALLOWEDTransmission to customer display is not allowed
15ERR_SETUP_MODENot allowed in service mode
16ERR_OPEN_DRAWEROpen drawer
17ERR_SALES_MODENot allowed in sales mode
18ERR_FORMATBad command format/communication parameters
19ERR_NO_ENOUGH_AMOUNTTotal is too low
20ERR_NEGATIVE_TOTAL_TOO_HIGHNegative total is too high
21ERR_COM_READ_TIMEOUTNo answer from security module
22ERR_DATE_CORRECTION_NOT_ALLOWEDDate correction is not allowed
23ERR_NON_SALES_MODENot allowed in non-sales mode
24ERR_BAD_CRCBad batch CRC
25ERR_CHANGE_AFTER_REPORTCan be done only after Z report
26ERR_SIGN_DISABLEDForbidden to execute document
27ERR_STRING_TO_NUMBER_CONVERSIONString to number conversion error
28ERR_NO_ITEM_INCLUDEDNo item included
29ERR_USED_ONLY_BEFORE_TOTALCan be used only before printing total
30ERR_USED_ONLY_AFTER_TOTALCan be used only after printing total
31ERR_MMC_BADECJ memory card bad
32ERR_MMC_FULLECJ memory card full
33ERR_CANNOT_ERASE_MMCCannot erase ECJ memory card
34ERR_NO_MMC_FILEECJ memory card file not found
35ERR_MMC_FILE_TOO_SHORTECJ memory card file too short
36ERR_BAD_CRC32Bad ECJ CRC32
37ERR_In_ANSWERErrors in answer
38ERR_NO_Ini_Fileini file was not found
39ERR_TooSmallSpaceToo few space for the answer (pchar)
41ERR_BAD_GROUP_FORMATBad Group function format
44ERR_NO_REFUND_INFOAllowed only once, forbidden in return/deposit
46ERR_Out_Of_RangeParameter number out of range
47ERR_No_ParameterNo such parameter
49FB_DISABLEDSecurity module in disabled mode
60ERR_NO_SHARED_LIBRARYNo library found
61ERR_NO_FUNCTIONNo method/function found
62ERR_NO_BARCODENo BarCode
68Err_AnswerTooShortErrors in answer, to short
69Err_NULLBufferError NULLBuffer
70Err_FirstParam8063Invalid first parameter
71Err_SecondParam8063Invalid second parameter
72Err_startGTendInvalid command parameters
73Err_CantCreateFileCan’t Create File
74Err_GenericError generic
75ERR_LOW_ZMemory of Z reports running out
76ERR_LOW_RMemory of receipts running out
77ERR_ILLEGAL_STRINGIllegal string
78ERR_NO_PermissionNo permission
79ERR_Missing_ParamError missing parameter
80ERR_No_Deposit_AllowedNo deposit allowed
81ERR_Nr_GT_or_Date_InvalidDate invalid
84ERR_NOT_FINISHED_ZNot finished forming Z report
85ERR_NOT_Registered_SoftwareSoftware isn't registered
87ERR_NEED_SERVICENEED SERVICE
88ERR_SM_SUSPENDEDCash register suspended
89ERR_SM_DEACTIVATEDCash register deregistered
90ERR_ONE_Z_ALLOWEDOnly one Z allowed
91ERR_ALREADY_EXECUTEDAlready executed
102ERR_COM_WRITECom write error. Need reset
105ERR_CANT_OPEN_PORTCan’t open COM port